Complaints Policy

Call (216) 236-8970 with the property address, service date if applicable, a clear description of the concern, and the outcome you are requesting. Avoid sending financial account numbers or unrelated sensitive information.

Review process

The person receiving the complaint should confirm who owns the follow-up, review available records, and provide a response or next step. Timing depends on the facts and who needs to be consulted.

Escalation

If the first response does not address the issue, ask for the matter to be reviewed by the person responsible for operations. This policy does not replace legal rights or emergency services.